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One Policy for Your Malaysia Account

Live Roulette, Aviator and Football Studio share one account, and this Privacy Policy explains how the related identity, device, session and transaction data is handled.

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ubetclub One Policy for Your Malaysia Account
PRIVACY CONTACTS

Three Ways to Reach Our Privacy Team

Privacy questions sometimes need account-specific checks, so we provide contact paths that keep the exchange connected to your identity record. Use the secure form for formal access, correction or erasure requests, or contact in-account chat for help locating it. We may ask for verification before disclosing or changing data, and we record the request so its progress and outcome can be traced.

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Secure privacy form

Submit your request through the privacy form linked from your account area. Include the relevant account identifier and request type, but never place your password, wallet PIN or full payment credentials in the message.

In-account chat

Open authenticated chat when you need help finding privacy controls or understanding a data category. The support agent can route the matter to our privacy team without asking you to expose secret login details.

Account correction path

For an incorrect name, contact detail or identity record, start from your profile and explain what needs changing. We may request supporting evidence where the correction affects verification, withdrawals or legal record-keeping.

SIX DATA CONTROLS

Six Controls for Account Data

Our privacy work follows the data through its practical lifecycle rather than treating every record alike.

Purpose-based collection

We request identity, contact and verification data needed to create and protect your account. Device, session and gameplay records help maintain access, calculate account outcomes, investigate faults and identify activity that may indicate misuse.

Cookie controls

Essential cookies maintain sign-in state, language settings and security checks. Optional analytics or marketing cookies are used according to your available choices, and you can adjust non-essential categories through the cookie panel when offered.

Account security

Passwords are handled through protected authentication systems, and sensitive actions may trigger identity or device checks. Keep your credentials private; our privacy and support teams will not ask you to reveal a full password or wallet PIN.

Payment references

For Touch 'n Go, GrabPay, Boost dan FPX, we retain relevant transaction identifiers, amounts, timestamps and status responses. These records support wallet reconciliation, withdrawal verification, dispute handling, fraud checks and duties imposed by applicable law.

Retention decisions

We keep each data category only for as long as its operational purpose, dispute window or legal duty requires. When continued storage is no longer justified, records are deleted, anonymised or isolated under restricted access.

Controlled sharing

Vendors receive limited data for hosting, payment processing, identity checks, security monitoring or customer support. If data is handled across borders, we apply contractual and technical safeguards required by the relevant legal framework.

Seven Answers on Your Privacy Choices

The answers below address common questions about what we collect, why payment and identity records are needed, and how you can exercise available privacy rights. Your choices may differ according to local law, account status and records we must retain. If your situation involves a particular transaction or verification document, use an authenticated contact path so we can respond without exposing account data.

We may collect identity and contact details, verification documents, account credentials, device identifiers, IP records, cookie data, game sessions, transaction references and support messages. The exact categories depend on how you use your account.

Identity data links the account to you and supports verification, withdrawals and legal duties. Device and connection records help maintain sessions, diagnose access faults, detect unusual activity and protect your account from unauthorised use.

Payment processors generally return transaction references, status details, timestamps and account-matching data rather than your full wallet credentials. Never send us your wallet PIN, full password or one-time security code through a privacy message.

Where the cookie panel is available, you can change optional analytics or marketing categories there. Essential cookies remain active because they support sign-in, security and requested account functions; browser settings may provide further controls.

You may submit an access, correction or erasure request where local law provides that right. We verify identity first and may retain records needed for legal duties, security investigations, transaction disputes or the defence of claims.

Limited data may reach payment processors, identity-check services, hosting partners, security vendors, support systems or authorities with a lawful basis. We assess the purpose and restrict each disclosure to data reasonably needed for that task.

We log the request, confirm your identity when needed, identify the relevant systems and assess applicable legal duties. Our response explains the action taken, any data retained and the contact path for further privacy questions.

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